General Terms & Conditions of Sale
Chez Germaine gift voucher
Update of August 05, 2020 which cancels and replaces any previous version.
Terms and conditions related to the purchase of a gift card
Payment of the gift card constitutes acceptance of these General Terms & Conditions of Sale.
Operating principle of the Chez Germaine gift cart
The Chez Germaine gift card works like a gift voucher for the value of the amount of the card. No refund is made in the event of a final score lower than the value of the gift voucher. The gift card is only valid for the Restaurant section.
Any purchase of a gift card, regardless of the amount, must be confirmed by payment of the full amount of the desired card. This can be settled directly over the internet and securely via our website. The accepted payment methods are: Paypal (possibility of payment in one go by credit card).
Conditions of withdrawal and period of validity of the gift card
Your have a legal period of 14 days to cancel your purchase. It will be refunded to you within 15 gays of receipt of your written confirmation, by simple letter with acknowledgment of receipt or by email.
After the 14 day period, the gift card can no longer be refunded, whatever the reason.
Any gift card purchased is valid for 12 moths from the date of purchase.
In the event of force majeure (natural disaster, etc.) obliging Chez Germaine not to be able to honor its commitments, the latter undertakes to return the full amount collected without the customers being able to claim any other compensation or prosecution.
PLEASE NOTE: please call the restaurant, specifying that you have a gift voucher and its invoice reference.
Your gift card is identified by a unique invoice number. This invoice is the only official proof of the validity of your gift card. It will be requested at the time of payment in your restaurant. Without presentation of a valid number, due to lack of proof, the payment must be paid in full in order to be validated. Any reimbursement of the value of the card will be processed a posteriori once the card number has been found.
If you have any other questions, do not hesitate to contact us via our online form.